aman77Frequently Asked Questions

To open an account on aman77, first visit the registration page and fill in your username, email address, password, mobile number, and confirm your password. Accept our Terms and Conditions, then click Create Account. You will receive an email confirmation link; click it to activate your email. Next, complete KYC verification by uploading a government-issued ID (passport, national ID, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Our verification team reviews your documents within one business day. Once approved, log in and proceed to deposit funds via your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. After your first deposit clears, you can access all game categories: football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. Your account is now active and ready to use.

KYC (Know Your Customer) verification on aman77 requires two documents. First, upload a government-issued photo ID: a national ID card, passport, or driver's licence. The document must be current (not expired), show your full name, date of birth, and a clear photo of your face. Second, upload proof of address: a utility bill (electricity, water, or gas), bank statement, or rental agreement dated within the last three months. The document must show your full name and residential address. Both documents must be clear colour images (JPG or PNG format) with all text legible. We do not accept photocopied, blurred, or heavily edited documents. Submit both files through the KYC verification section of your account dashboard. Our compliance team reviews submissions within one business day and notifies you by email. If documents are rejected, you receive feedback on what to correct and can resubmit. Once verified, your account is fully activated and you can deposit and access all games immediately.

Yes. We at aman77 support deposits via virtual accounts (VAs) from all major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. When you choose the bank transfer option during deposit, aman77 generates a unique virtual account number linked to your account. Transfer your deposit amount from your personal bank account to this VA number using online banking, ATM, or mobile banking apps. The VA remains active on your aman77 account indefinitely, so you can reuse it for future deposits without generating a new number each time. Most bank transfers settle within one to four business hours during weekdays; weekend and holiday transfers (including Idul Fitri and Idul Adha) may take longer. After the transfer settles and we confirm receipt, your deposit is credited to your aman77 balance instantly. If your transfer does not appear within the quoted window, check the transaction status in your bank's app or contact our support team with your transfer confirmation number and VA number. Do not send extra amounts to the VA—transfer only the exact deposit amount you intend.

If a deposit transaction does not complete on aman77, first check your bank account to confirm whether the money was deducted. If the deduction appears in your bank statement but the deposit has not appeared in your aman77 account after the expected window (typically one to four hours for bank transfers, immediate for e-wallets like mobile banking and local payment), log in and visit the Transactions page to see the status of your transfer. The status shows pending, confirmed, or failed. If the status shows failed, the funds are being returned to your source account; check your bank within one to two business days. If the status shows pending after the expected timeframe, contact our support team via in-app chat or email with your transaction ID and a screenshot of your bank confirmation. Provide your transfer amount, transfer time, and the payment method used (e.g., online payment VA, e-wallet). Our support team will trace the transaction with our payment processor and advise you within one business day. Do not attempt to resend funds until we confirm the original transaction failed; duplicate transfers complicate resolution.

We at aman77 offer football markets covering major domestic and international tournaments. Domestic markets include Liga 1, Piala Indonesia, and Piala AFF (featuring regional qualifiers and group stages). International markets span the Champions League, Premier League, LaLiga, Serie A, Ligue 1, Bundesliga, and international cup competitions. We also list markets for major sporting events outside football, including MotoGP motorcycle racing and badminton tournaments. Game listings vary by match schedule; upcoming fixtures appear in the Football section of the aman77 app and website, organised by date and tournament. Each fixture shows available market types: win/draw/loss, handicap, over/under, and combination bets. Live betting opens when a match kicks off, allowing you to place bets during play. Tournament schedules are published weeks in advance, so you can plan your activity around major events like Liga 1 matches and Piala AFF group matches. Check the Football menu regularly to see all active markets for the day.

Our aman77 weekly cashback is a loyalty offer designed to give back a portion of net weekly losses to active players. Every Monday, we calculate your net loss for the previous week (total wagers minus total wins across all games). If your net loss is above a minimum threshold, we credit a cashback percentage to your account as bonus balance by 11:59 PM on Monday. The cashback percentage varies by your VIP tier—higher tiers receive higher cashback rates. Cashback is credited automatically; you do not need to claim it. The bonus balance is playable immediately but subject to standard playthrough requirements before withdrawal. Cashback is calculated on all game categories: football, live-dealer tables, slots, and esports. You earn cashback every week as long as you remain active. There is no maximum weekly cashback limit, but bonus terms apply; read the promotion terms in your account for full details on playthrough and expiry. Cashback is forfeited if your account is closed or suspended.

To request deletion of your personal data on aman77, submit a formal request to our support team via in-app chat, email, or by writing to our legal address (available in the Legal Notice page). Include your full name, account username, registered email address, and the specific data you wish deleted. State whether you want account closure or just data deletion (these are separate processes). We at aman77 acknowledge all data-deletion requests within three business days. Deletion of personal information may take one to four weeks, depending on data residency and backup cycles. Account closure is immediate upon your request, but personal data retention may be required by law for anti-money laundering, fraud prevention, or regulatory purposes—we will inform you of any legally mandated retention periods in our response. You cannot reverse account closure once initiated. If you only want to stop receiving promotional emails, you can unsubscribe using the link in any marketing email, which is instant. For complete data deletion, formal request and verification of your identity are required.

We at aman77 offer support via in-app live chat, email, and our website contact form. In-app chat is the fastest channel—open the support widget in the app or website and describe your issue. Our support team responds during business hours (Jakarta time, Monday to Friday 9 AM – 6 PM, Saturday and Sunday 10 AM – 5 PM). For urgent matters outside business hours, send an email to support; we aim to respond to all emails within 24 business hours. For privacy and data concerns, use the formal data-request contact method detailed in our Privacy Policy page. For game rules or betting market questions, the FAQ page or in-app help sections often resolve issues instantly. Common issues like password reset, transaction status, KYC verification status, and bonus balance can be checked directly in your account dashboard or resolved via self-service tools in the app. If you encounter a technical issue (app crashes, login failures, game not loading), document the error details, device type, and exact time, then contact support with this information. The more detail you provide, the faster we can resolve your issue.